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Refund & Exchange

At House Of Awadh, we want you to be completely satisfied with your purchase. As our garments are hand embroidered If for any reason you are not satisfied with your order, we offer a return and exchange policy to ensure your shopping experience is as seamless as possible. Please review the following guidelines:

Exchange Policy:

  • We are happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged, and still retains the original tags within 5 days from the date of delivery. You may exchange it for a different size or style. We do not provide refund for these orders.  

Please Note:

  • Sale products and accessories are not eligible for exchange.
  • We would need an unboxing video in case of damaged garment. Unbox, document, and contact us for a fast and free replacement.

Return Policy:

  • We accept returns of only damaged pieces.
  • If you wish to return any damaged item, it must be unworn, unused, unwashed, unaltered and still retain the original tags within 5 days from the date of delivery.
  • Returns are processed via Bank Transfer and may take up to 15 working days.
  • We require clear parcel opening videos or pictures.

To request an exchange or return, please click here https://houseofawadh.com/pages/contact.

Reverse pickups and return shipping:

Reverse pickups may be arranged by us or the customer may ship the parcel to us at the following address:

Name: Avi and Rah 

Address: E3/7, Gayatri Niwas, Amrapali Awas Vikas Yojna, IIM Road, Dubagga, Lucknow-226101

Phone Number: 8887904700

Once we receive the item, it will undergo a thorough quality inspection. If it meets the return/exchange criteria, we will process your request.

Additional Information:

  • Each item is eligible for a return/exchange request only once.
  • Cancellations are not accepted after 24 hours of placing the order.
  • If you need to make changes to your order such as size, delivery address, or phone number, please email us at info@houseofawadh.com with the subject "Order Number + Revised Information" before the order has been shipped.

If you have any further queries or need assistance, please feel free to email us at info@houseofawadh.com. We are here to help!

Thank you for choosing House Of Awadh. We appreciate your support and hope you enjoy your shopping experience with us.

Refund Policy

Thank you for shopping at House Of Awadh. We want you to have a satisfying experience with your purchase. Please review our refund policy below:

Eligibility for Refunds:

  • Our refund policy lasts for 5 days from the date of purchase. If 5 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
  • To be eligible for a refund, the item must be unused, in the same condition as when you received it, and in its original packaging.
  • Items that have been damaged, washed incorrectly, or used cannot be returned.

Refund Process:

  • Once we receive your returned item and inspect it, we will send you an email to notify you that we have received the item.
  • We will also notify you of the approval or rejection of your refund.
  • If your refund is approved, a credit will be applied to your credit card or original method of payment within 8-10 working days.

Late or Missing Refunds:

  • If you haven't received a refund yet, we recommend checking your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • If you have completed these steps and still haven't received your refund, please contact us at info@houseofawadh.com for further assistance.

Exchanges:

  • We replace items that are defective or damaged or, for a different size or style
  • If you need to exchange an item for the same product, please click here https://houseofawadh.com/pages/contact to initiate the process.

If you have any further questions or need assistance, please contact us at info@houseofawadh.com. We are here to help you.

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